Just Launched

Cancellations & Refunds

Last updated: May 2025

Your refund depends on the host's cancellation policy

Each host picks one policy per class, shown on the class page and at checkout before you pay:

  • Cancel anytime: full refund no matter when you cancel, right up to class start.
  • Flexible: full refund if you cancel at least 48 hours before class.
  • Moderate: full refund if you cancel at least 5 days before class.
  • Firm: full refund 30+ days out, 50% refund 7–30 days out, no refund within 7 days.
  • Strict: full refund 60+ days out, 50% refund 14–60 days out, no refund within 14 days.
Host cancellations

If a host cancels a session, all booked students are refunded automatically. No action required. You'll receive a confirmation email as soon as the session is cancelled.

Frequently asked questions

Go to My Dashboard → Upcoming bookings and click View Ticket on the booking you want to cancel. While the booking is still confirmed, you'll see a "Cancel & refund" button on the ticket page. How much comes back depends on the class's cancellation policy and how close to the class date you cancel. See the policy breakdown above, or check the specific class page.

Refunds are processed immediately through Stripe. Depending on your bank or card issuer, funds typically appear within 5–10 business days. A full refund covers everything you paid: class price, service fee, and tax. You'll receive a confirmation email as soon as the refund is initiated.

If a host cancels a session, all booked students are refunded automatically. No action required on your part. You'll receive an email notification as soon as the session is cancelled.

You can still cancel from your ticket page at any time before the class, but you may not get a refund. It depends on the host's cancellation policy and how close to the class date you are. These windows are firm because hosts have already planned around confirmed bookings, and the policy is disclosed on the class page and at checkout.

Bookings are all-or-nothing. Partial seat cancellations are not currently supported. If you need to reduce the number of seats, cancel your booking in full (if eligible) and rebook with the correct quantity.

Leave an honest review so other students know what to expect. If you believe the listing was materially misleading, contact us at [email protected] or file an incident report. We review all complaints and may issue a discretionary refund in cases of significant misrepresentation.

Cancelled sessions are not paid out. If you cancel a session after students have already been charged, their refunds are issued immediately and you receive nothing for that session.

Sessions that run as scheduled and have confirmed attendance are paid out automatically 3 days after the session ends. See the Host Agreement for full payout terms.
Still have questions? Email [email protected]